HIPAA & Privacy Practices
How we handle sensitive information, and how HIPAA applies to the providers you may contact
Who HIPAA applies to
LongIsland.rehab is an independent addiction-treatment information, navigation, and referral resource. We are not a treatment facility, health plan, or healthcare clearinghouse, so we are not a HIPAA covered entity and we do not maintain medical records.
HIPAA and 42 CFR Part 2 apply to the licensed treatment providers and clinicians you may contact. The practices described below explain how we voluntarily protect sensitive information you share with us, and how provider privacy obligations generally work.
Secure Storage
All protected health information is encrypted and stored securely
Privacy Controls
Strict access controls and privacy safeguards in place
Your Rights
You have rights to access, amend, and control your health information
Our Commitment to Your Privacy
Long Island Rehab Helpline applies privacy and security safeguards modeled on the HIPAA Privacy and Security Rules, even though we are not a covered entity. We understand the sensitive nature of addiction-related information and limit what we collect, who can see it, and how long we keep it.
This notice describes how information you share with us is used and disclosed, how you can request access to it, and how privacy protections generally apply once you are in contact with a licensed provider.
What is Protected Health Information (PHI)?
PHI is a legal term that applies to information held by licensed providers, health plans, and their service providers. It covers individually identifiable health information relating to:
- Your past, present, or future physical or mental health condition
- Healthcare services provided to you
- Payment for healthcare services
- Information that identifies you or could be used to identify you
How We Use and Disclose PHI
With Your Written Authorization
We may use and disclose your PHI with your written authorization for purposes including connecting you with treatment facilities, verifying insurance coverage, and coordinating care. You may revoke authorization at any time in writing.
Treatment, Payment, and Healthcare Operations
We may use and disclose PHI for:
- Treatment: Coordinating your care with treatment providers
- Payment: Verifying insurance benefits and processing payments
- Healthcare Operations: Quality improvement and business operations
Required by Law
We may disclose PHI when required by federal, state, or local law, including court orders, subpoenas, or public health reporting requirements.
Special Protections for Substance Abuse Records
Important: Information related to substance abuse treatment is subject to additional federal confidentiality protections under 42 CFR Part 2. We cannot disclose this information without your specific written consent, except in limited circumstances permitted by law.
Your HIPAA Rights
Right to Access
You have the right to inspect and obtain a copy of your PHI maintained by us.
Right to Amend
You may request amendments to your PHI if you believe it is incorrect or incomplete.
Right to an Accounting of Disclosures
You may request a list of certain disclosures of your PHI we have made.
Right to Request Restrictions
You may request restrictions on certain uses and disclosures of your PHI.
Right to Confidential Communications
You may request to receive communications about your PHI by alternative means or locations.
Right to a Paper Copy
You have the right to obtain a paper copy of this notice upon request.
Our Security Measures
We implement comprehensive administrative, physical, and technical safeguards to protect your PHI:
Administrative Safeguards
- • Privacy and security training for staff
- • Access controls and authorization procedures
- • Regular security risk assessments
- • Incident response procedures
Technical Safeguards
- • Encryption of data in transit and at rest
- • Secure authentication mechanisms
- • Audit logging and monitoring
- • Automatic logoff and session controls
Breach Notification
In the event of a breach of unsecured PHI, we will notify affected individuals in accordance with HIPAA breach notification requirements. We maintain incident response procedures and will take immediate action to mitigate any harm and prevent future breaches.
Service Providers and Partners
With your consent, we may share the information you give us with licensed treatment providers so they can follow up with you, and with vendors that help us operate the site and our phone service. We select vendors that maintain appropriate security and confidentiality safeguards, and we limit what we share to what is necessary.
Filing a Complaint
If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services. You will not be retaliated against for filing a complaint.
File a complaint with us:
Privacy Officer
Long Island Rehab Helpline & Crisis Intervention
55 Jericho Tpke Unit 101 C, Jericho, NY 11753
Email: help@longisland.rehab
Phone: 844-338-6969
File a complaint with HHS:
U.S. Department of Health and Human Services
Office for Civil Rights
Website: www.hhs.gov/ocr/privacy/hipaa/complaints/
Changes to This Notice
We reserve the right to change this notice and make the new provisions effective for all PHI we maintain. Current versions will be posted on our website with the effective date.
Contact Information
For questions about this HIPAA notice or to exercise your rights:
Privacy Officer
Long Island Rehab Helpline & Crisis Intervention
55 Jericho Tpke Unit 101 C
Jericho, NY 11753
Email: help@longisland.rehab
Phone: 844-338-6969
Effective Date: November 6, 2025