Privacy & Security Practices
We take the protection of your personal and health information seriously. Learn about our privacy-focused approach and security measures.
Secure Encryption
All data transmitted between your device and our servers is protected using industry-standard TLS/SSL encryption (HTTPS).
- •TLS 1.2+ encryption for all web traffic
- •Secure HTTPS connections enforced site-wide
- •Data encrypted in transit and at rest
Secure Data Storage
Your information is stored on secure, SOC 2 Type 2 compliant infrastructure with enterprise-grade security controls.
- •Hosted on secure cloud infrastructure
- •Regular security updates and monitoring
- •Automated backups and disaster recovery
HIPAA-Aligned Privacy
While we are not a covered entity, we follow HIPAA-aligned privacy practices to protect your sensitive health information.
- •Minimal data collection practices
- •Strict access controls and authentication
- •Privacy-first design principles
Your Data Rights
You maintain control over your personal information and have rights regarding how it is used and shared.
- •Right to access your information
- •Right to request data deletion
- •Right to opt-out of marketing communications
What Information We Collect
Information You Provide
When you contact us or use our services, you may provide:
- • Name and contact information (phone, email)
- • Location and preferred treatment facility information
- • Insurance information for verification purposes
- • General health concerns and treatment needs
Automatically Collected Information
We automatically collect limited technical information to improve our services:
- • Device type, browser, and operating system
- • IP address and general location (city/region)
- • Pages visited and time spent on site
- • Referral source (how you found our site)
How We Use Your Information
Treatment Coordination
To connect you with appropriate addiction treatment facilities and verify insurance coverage for treatment options.
Communication
To respond to your inquiries, provide crisis support, and share treatment information relevant to your needs.
Service Improvement
To analyze site usage patterns and improve our resources, ensuring we provide the most helpful and accurate information.
When We Share Information
We do NOT sell your personal information. We only share information in limited circumstances:
- ✓With Your Consent:We share information with treatment facilities only when you authorize us to do so
- ✓Service Providers:Trusted partners who help us operate our services (hosting, analytics) under strict confidentiality agreements
- ✓Legal Requirements:When required by law or to protect safety in emergency situations
Your Privacy Choices
You have control over your information and privacy settings:
- •Opt-Out: You can opt-out of marketing emails at any time using the unsubscribe link
- •Access & Update: Contact us to review or update your personal information
- •Delete: Request deletion of your information (subject to legal retention requirements)
- •Browser Settings: Control cookies and tracking through your browser settings
Questions or Concerns?
If you have questions about our privacy practices or want to exercise your data rights, please contact us:
Phone: 631-762-3763
Address: 55 Jericho Tpke Unit 101 C, Jericho, NY 11753
Last edited: November 2025. We may update this page periodically to reflect changes in our practices or legal requirements.